Refund Policy

Refund Policy

Last updated: February 8, 2026

At Prairie Pure, we stand behind the quality of our natural skincare products. We want you to be completely satisfied with your purchase.

30-Day Money-Back Guarantee

If you're not completely satisfied with your purchase, you may return unused products within 30 days of the delivery date for a full refund.

Eligibility for Refunds

To be eligible for a refund, products must:
• Be unused and in original condition
• Be in original packaging
• Be returned within 30 days of delivery
• Include proof of purchase (order number or receipt)

How to Request a Refund

To initiate a refund:
1. Contact us at shop@prariepure.nz with your order number
2. Explain the reason for your return
3. We'll provide return shipping instructions
4. Ship the product back to us using a trackable shipping method

Refund Processing

Once we receive your returned product, we will:
• Inspect the product to ensure it meets our return conditions
• Process your refund within 5-7 business days
• Issue the refund to your original payment method

Please note: It may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution.

Return Shipping Costs

Customers are responsible for return shipping costs unless:
• The product is defective or damaged
• We sent the wrong product
• There was an error with your order

In these cases, we will provide a prepaid return label or reimburse your return shipping costs.

Exchanges

We're happy to exchange products for a different item. Contact us to arrange an exchange, and we'll guide you through the process.

Damaged or Defective Products

If you receive a damaged or defective product:
• Contact us immediately with photos of the damage
• We'll arrange a replacement or full refund at no cost to you
• You will not be charged for return shipping

Non-Refundable Items

The following items cannot be returned or refunded:
• Products that have been opened or used
• Products returned after 30 days
• Gift cards or promotional items

Late or Missing Refunds

If you haven't received your refund after the processing period:
1. Check your bank account again
2. Contact your credit card company or bank
3. If you still haven't received your refund, contact us at shop@prairiepure.nz

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us at shop@prairiepure.nz. We're here to help!